Terms and Conditions

We take great care to make sure our pictures are an accurate representation of the item(s) you will be receiving, we understand that every once and a while you may need to return an item.   However, our handmade items that we sell - slight variations may occur from the picture displayed since it is made by hand. 

If there is a problem with your order, please e-mail us immediately at nannieandbcrafts@gmail.com so we can work together to resolve the matter,

Please note shipping fees, that you the buyer paid to ship your item(s) initially are NON-REFUNDABLE and the buyer is responsible for the cost of returning the item(s) as well. 

US orders will be charged a 10% restocking fee on the item(s) that are being returned. After we take the fee the difference will be refunded back to your original form of payment within 1- 2 days of receiving your item(s). The item(s) also must be in the same condition that you received them in order to receive a refund. No returns accepted on Personalized Items( pertains  to school teacher items)